Automations fire on real member behaviour, across SMS, WhatsApp and Email, so the right message goes out without anyone having to remember to send it.
From first lead to loyal member, every stage of the lifecycle gets its own automations, so nothing falls through the cracks as people move through your funnel.
Visualise your member lifecycle and the automations at each stage
2 automations running
3 automations running
2 automations running
4 automations running
Every automation starts with a real signal from the member, not a guess or a fixed date on a calendar.
SMS, WhatsApp and Email messages to the same member land in a single thread, so your team always has the full conversation, whichever channel a reply comes back on.
Build a message once, tag it by purpose, and reuse it across every automation or send it manually when a personal touch is needed.
“Hey {{first_name}}, your trial's come to an end! Based on how often you came in, we'd recommend starting with our {{recommended_plan}} membership, want us to set that up?”
“Hey {{first_name}}, based on your {{trial_visit_count}} visits this trial, we think {{recommended_plan}} would suit you best. Want us to get you set up?”
“Hey {{first_name}}, you're halfway through your trial! Let us know if you have any questions before it wraps up.”
