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My staff are hooked and we're seeing the highest retention we've had yet.
It's given me something that I can't get from any of the other systems I've tried.
- F45 Studio Owner
Retaining Members is more Difficult than Ever
Competition, commitment barriers, and economic uncertainty are just a few reasons why 92% of health * fitness studios have found retaining members has become more challenging in the last 12 months.
Physical and digital competitors.
Members have flexible expectations.
Cost of living rises continuing.
Give your members something new.
Help them build a fitness habit.
Increase in Individual Engagement
300%
Improvement in Member Retention
15%
Boost in Class Attendance
20%
The Most Effective Way to Retain Members
IDENTIFY THE ISSUES
We list the members that are showing signs of uncertainty, calculated from a number of different data points. Attendance, lifestyle, proximity, and and many others make up the DNA of a customer that might stay or leave.
WITH THE RIGHT MESSAGING
Contacting them is one thing, but knowing how to keep them is another. We provide the discussion topics and proven ways to help your customers for the right behaviours for a long-term and successful membership.
CONTACT CUSTOMERS AT RISK
Analysis is nothing without clear action items. Proactively engage with the right customers as they start to shift their behaviours. Form the right habits and speak with them early, before they consider other options.
TO BUILD LIFETIME VALUE
It’s about showing up every day to make retaining members a habit. Our platform updates regularly, so you can stay 10 steps ahead of the game with customer changes and new insights to continuously make your gym best-in-class.
