Scalr

Welcome

You're in — let's set up Scalr for your studio

This short form (about 5–10 minutes) tells us how your studio runs, so Scalr reads your data correctly from day one.

1
Tell us about your studio

Your booking system and how your memberships work.

2
We get your platform ready

Once you've submitted, our team connects your data and builds your account.

3
Look out for an email from Scalr

Over the coming days you'll receive your access details to log in and get started.

Any questions along the way? Reach us anytime at hello@wearescalr.com.

About your studio

First, the basics

Please enter your studio name.
Which booking system do you use? *
Please choose your booking system.

Connect your data

Let's link Scalr to your booking system

Once you submit, we'll send you an activation code for each site to enter in your MindBody account to authorise the connection.
After you submit, we'll reach out with the activation next steps.
🔒 Sent securely over an encrypted connection to our onboarding team.
Grant Scalr access in TeamUp *
In TeamUp, add us as a developer user — takes about a minute:
  1. Go to Settings → Users
  2. Click Add a user
  3. Add noas@wearescalr.com and set the role to Developer
If you run multiple sites on separate TeamUp accounts, please add the developer to each.
Please add the developer account and tick the box to confirm.
Please tell us which system you use.
Thanks — we'll be in touch about connecting it.

Your memberships

How your memberships work

This is how Scalr learns to read your data correctly — new members, trials, billing.

Do you offer trial or introductory memberships? *
Please select one.
e.g. a specific membership-type name, tag, or status.
How do you define a "new member"? *
Please select one.
Do you use the 'New' status in TeamUp? *
Please select one.
e.g. unlimited, class packs, drop-in, limited.
Please describe your membership types.
e.g. a single drop-in that can be a pack or a trial.
Do you have contract lengths? *
Please select one.
What happens when a contract ends? *
Please select one.
What is your billing cycle? *
Please select one.

Payments & cancellations

Payments, cancellations & status

How do you handle failed payments? *
Please select one.
Do you allow membership pauses or freezes? *
Please select one.
Should paused / frozen members be excluded from churn analysis?
e.g. a status field, a specific tag, a cancelled flag.
Please describe how these are marked.
Does an 'Inactive' status always mean the member is terminated? *
Please select one.
Do you require advance notice for cancellations? *
Please select one.
Is there a gap between a cancellation request and when it takes effect? *
Please select one.
If a former member rejoins, do they get a new account? *
Please select one.

Locations & segmentation

Locations & how you segment

Do you have multiple locations? *
Please select one.
Do members have access to all locations or just one?
Do you use custom fields, tags, or categories to segment members? *
Please select one.

Data protection

A few quick confirmations

So we're both covered under our Data Sharing Agreement.

Please confirm to continue.
Please confirm to continue.

Go-live

When would you like to start?

Please select one.
Please let us know when.

That's everything — hit submit and we'll get your platform ready. Keep an eye out for an email from Scalr with your access.

✓

Thank you

Scale Holdings Ltd trading as Scalr · hello@wearescalr.com
Scalr