A North-London studio increased their retention by 12% in just four months by identifying and prioritising members with declining habits. Using the platform’s insights, they were able to intervene early, addressing potential cancellations before they became inevitable.
An East-London studio increased their trial-to-membership conversion rate from 7% to 12% in just two months. By personaliszing the engagement process, trial members were able to visualize the value of a full membership, including access to calendars, classes, and tailored experiences.
At a leisure centergym in South London, the general manager, previously responsible for all member interactions, saved nearly six hours per week by using Scalr. The platform enabled all staff members to track and engage with member behaviors, streamlining and automating many daily operations and improving efficiency across the team.